Terms and Conditions
Updated on 7th of April 2026.
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Act-On-Cue ("Company", "we", "us", or "our"), concerning your access to and use of the https://actoncue.com/ website and our mobile applications (collectively, the "Service"). You agree that by accessing the Service, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICE.
Unless otherwise indicated, the Service is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Service (collectively, the "Content") are owned or controlled by us or licensed to us, and are protected by copyright.
You may link and quote our content under the Fair Use policy, without explicitely asking for permission, provided you add a direct link to the source.
By using the Service, you agree to grant us an non-exclusive, royalty-free, perpetual, irrevocable, commercial license to all Content uploaded to the Service. This license includes the right to process the data with 3rd party services.
To use our Service, you must own the copyright for Content that you are uploading to our platform or have the appropriate license to use the content on the Service. The Service will process the Content with 3rd party service providers.
By default, your private scenes will remain hidden from public view on our Service unless you choose to share them. We maintain a zero-tolerance policy for objectionable content or abusive users. You may flag inappropriate content or report abusive users directly within the app, and we will act upon such reports within 24 hours by removing the content and/or blocking the user who provided it.
By registering on our website, or using a social login such as Google, you agree to receive updates, important information or announcements to your e-mail address. You can unsubscribe from the service at any time. We may also request to send you push notifications regarding your account or the mobile app. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.
You agree to use the Service in a lawful and respectful manner. You must not:
We reserve the right, but not the obligation, to: (1) monitor the Service for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use.
We reserve the right, at our sole discretion, to terminate or suspend your account and prevent your access to the Service for any reason whatsoever, without notice or liability. We may permanently close any account and prevent it from accessing or using the Service.
We care about data privacy and security. Please review our Privacy Policy. By using the Service, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use.
To access the full features of our app, you need an active subscription or otherwise a positive account balance.
Subscriptions renew automatically according to your selected billing plan. At the start of each billing cycle, Stripe automatically generates an invoice and attempts to charge the payment method on file. Each Subscription is subject to its usage limits. Billing plans may have one-off payment options, which are non-renewable, non-refundable, one-off top-ups to your account balance.
Once an invoice has been generated, it remains valid and payable - even if you cancel your subscription immediately afterward. This is because billing occurs for the full period in advance, and Stripe automatically retries any unpaid invoices according to its standard retry schedule.
The duration of your billing cycle (e.g., monthly, quarterly, yearly or annually) is clearly displayed on both our pricing page and the Stripe checkout page before you confirm your payment.
If your payment succeeds, you will get a receipt, confirming your billing cycle purchase. Failed payments will be retried automatically by Stripe.
You may cancel your subscription at any time through your account's billing portal. To avoid being charged for the next billing cycle, please cancel at least one hour before your renewal date.
Cancellation stops future renewals but does not affect invoices that have already been generated or paid. You will continue to have full access until the end of the current billing period that has already been invoiced.
To confirm a successful cancellation, refresh your billing portal page - it should display that your subscription has been canceled or will cancel at the end of the current billing cycle. The billing portal is securely managed by Stripe.
Our Service comes with a free tier that provides access to the full product. You are able to fully experience the complete product before purchasing. For this reason, all purchases are considered final once payment has been processed, and no refunds are provided after upgrading from the free tier. All Payments made are non-refundable. Refunds may be granted at our sole discretion to users that have not exceeded the free tier usage.
If your plan includes a trial period, you may cancel at any time during the trial and continue to use the service until the trial end date.
At the end of the trial, your selected plan will automatically begin, and the subscription fee will be charged unless you cancel before the trial ends.
The Service is provided on an as-is and as-available basis. You agree that your use of the Service and our services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Service and your use thereof.
In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Service.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of your use of the Service or breach of these Terms of Use.
The following applies when you access the Service via a mobile application obtained from either the Apple Store or Google Play (each an "App Distributor"): (1) the license granted to you for our mobile application is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or Android operating systems; (2) we, and not the App Distributor, are responsible for providing any maintenance and support services with respect to the mobile application; (3) in the event of any failure of the mobile application to conform to any applicable warranty, you may notify the applicable App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price; (4) you must comply with applicable third-party terms of agreement when using the mobile application.
We reserve the right to change, modify, or remove the contents of the Service at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Service. We also reserve the right to modify or discontinue all or part of the Service without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
We cannot guarantee the Service will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Service, resulting in interruptions, delays, or errors.
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any complaint or claim against us relating to these terms and conditions or our Service, you must first contact us directly and give us a reasonable amount of time to respond and resolve the issue. If we are unable to resolve the issue, then you must submit your final legal action notice to us by using the contact form, giving us 4 weeks to respond before taking any legal action.
In order to resolve a complaint regarding the Service or to receive further information regarding use of the Service, please contact us using our contact form.
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